All orders are shipped upon confirmed payment. A tracking code will be emailed to you once your items get picked up by our delivery guy, so you can always check on their whereabouts.
SHIPPING TO MALAYSIA:
2-3 working days, not including Sat/Sun (Klang Valley only)
3-4 working days, not including Sat/Sun (Outside Klang Valley), within West Malaysia only.
Parcels are shipped via DHL e-Commerce. Parcels may take longer to arrive due to significant surge in volumes during this festive period. All orders may take 4-5 days. Please check with DHL customer service for any update.
Deliveries will be completed within 9am - 6pm, no timed-delivery is available and deliveries are not available on Sunday and Public Holidays.
For any enquiries for DHL ecommerce, please check with DHL customer service for any update at +603 2779 2300 (Monday to Friday - 8am - 7pm / Weekends & PH - 9am - 6pm)
SHIPPING TO EAST MALAYSIA:
For East Malaysia, please proceed to our Lazada Official Store https://www.lazada.com.my/shop/the-tapping-tapir-sdn-bhd
*FREE shipping may not be applicable during selected sales and promotion periods.
It is the customer’s responsibility to make sure there is recipient at the shipping address within the delivery window. If the logistics company finds no representatives to receive the goods within 10 minutes, the driver has the right to leave and customer needs to pay a re-delivery fee of RM30 to The Tapping Tapir via online transfer.
Any delays in delivery caused by factors out of our control could happen and we shall not be held any responsibilities on it but should assist to track the location of the goods.
We deliver to specific locations at the moment, kindly check the availability using your Post Code on the product page before adding it into the cart to ensure your area is covered.
Any changes in the delivery details on the selected delivery day or a day before the delivery day is not allowed and customer will be charged a fee of RM30 to make the relevant changes.
Kindly contact us at firstname.lastname@example.org if you have any issues regarding to your delivery.
FREE CNY Ang Pao
FREE a set of 5 pieces Fortune Tapir Ang Pao when you purchase RM150 and above. (It will automatically added-on to your cart/check out page.) *While stocks last. *Free Ang Pao available for Malaysia only. *Glitch may happens in the cart for Singapore site.
Bundle deal only applicable for the same address.
RETURNS & EXCHANGES
All purchases made through The Tapping Tapir are final and there are no returns/refunds. Customers may however make an exchange, if the goods received are broken,defect or any issues you deemed unsatisfactory. Kindly keep them sealed, take a picture of the product and drop an email to email@example.com within 3 days from the day of receipt with your contact details, day of receipt, invoice and the description of issue. Our team should have the full discretion to decide whether or not the products should be returned and replaced. We will not accept any return of goods unless agreed specifically in writing in advance.
If there is any refunds taking place, kindly be informed that the transfer might not take place immediately because banks may need 10 or even 30 working days to process the fund. We have no control on this but we shall keep track to ensure you get your refund.
Contact us directly if you have received a defect/broken or an incorrect item. These items may be returned to us fully at our expense.
Office Phone: +603.89582029 | Email: firstname.lastname@example.org
Office Operating hours: Mon – Fri 9.00am – 6.00pm | Sat, Sun & Public Holiday Closed